Rivian is currently developing a service information website to support independent service providers and vehicle owners. In the meantime, for third-party service providers, please contact aftersalessupport@rivian.com for repair, maintenance and service parts information. For R1 owners seeking service support, please contact the Rivian Service Support Team at (855) 748-4265.

Visit Information Sites

Towing Guide
Emergency Response Guides

Position Statements

Approved Fasteners
Clearcoat Blending
Driver+ Calibration Requirements-Best Practices - EDV
Driver+ Calibration Requirements-Best Practices - R1T-R1S
General Repair Guidelines
Paintless Dent Repair
Pre- and Post-Repair Scanning
Reconditioned Wheels
Repair Standards
Replacement Parts
Threaded Fastener Re-use
Windshield and Glass Replacement

Service Guidelines

EDV HV System
EDV Material Matrix
EDV SRS
EDV Steering System
Glass Repair - EDV
Glass Repair - R1T & R1S
HV Battery Damage Inspection
HV Battery Storage & Handling
R1 HV System
R1 Suspension System
R1S Material Matrix
R1S SRS
R1T Material Matrix
R1T SRS
Steering System
Tire Servicing
Vehicle Baking Temperature Limitations

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